Return to Work

Case Management

Case management is a collaborative process that assesses, plans, implements, co-ordinates, monitors, and evaluates the options and services required to meet the employee's and employer's needs within a workplace rehabilitation setting. All stakeholders are collaboratively part of the case management process working towards a central outcome.

Incite Solutions Group encourages strong communication between employees and employers through the setting of agreed goals, actions and processes. This forms the basis for the ongoing case management.

The following assessments may form part of a return to work program, however all programs are tailored to individually meet your needs.

Initial Needs Assessment

When an employee has an injury or illness that has resulted in, or is likely to result in, time off work, an early initial needs assessment will enable the employer to understand the impact of the injury on the employee’s work capacity and their need for a rehabilitation and return to work program. Incite Solutions Initial Needs Assessments are used to assess the employee’s current abilities and challenges across physical, cognitive and psychosocial aspects of their life.

Worksite Assessment

A workplace assessment provides a breakdown of a worker’s tasks and responsibilities. Incite Solutions Group Occupational Therapists are skilled in task analysis and have a minimum of 5 years industry experience in workplace rehabilitation. We are dedicated to providing accurate and efficient assessments to determine appropriate outcome focused suitable duties plans.

Case Conferencing

Case Conferencing involves one of our qualified consultants meeting with key parties face to face. We find this particularly useful for developing rapport with all parties and ensuring that all parties have a consistent understanding and are headed in the same direction. Case Conferencing with treating General Practitioners has proven to be a useful tool in progressing a ‘stuck’ program.

Worksite Visits

As part of our injury prevention, early intervention and injury management services we will visit you at your workplace to gain a greater understanding of your business, work environment and job roles. This facilitates a greater understanding of your needs enabling us to ensure that we get it right.

Developing and Monitoring Return to Work Plans

Employers may require assistance to develop and monitor a return to work program as part of our early intervention and injury management services. This can be a complex process for employers.  We make it easier by liaising with all parties, developing a clear return to work program and ensuring that everyone is aware of their rights and responsibilities. We monitor the program closely and assist to resolve any small issues before they escalate.  

Functional Capacity Evaluation

A Functional Capacity Evaluation (FCE) aims to provide a clear indication of a worker’s current functional capabilities. This assessment provides a complete overview of current function and is able to target key areas relevant to the worker’s needs in the workplace or specific to their injury. All FCEs are provided by trained Occupational Therapists with a minimum of 10 years' field experience.

Transferable Skills Analysis

A Transferable Skills Analysis is an assessment of a worker’s employment history both paid and unpaid and what roles/duties are available within the current workplace, to determine what other potential roles or employment opportunities the worker may be suited to. 

A Transferable Skills Analysis is conducted if the worker’s previous position no longer exists in the local job market or the worker can no longer perform their pre-injury position. Alternative roles or employment pathways are considered based on the skills, attributes and experience gained through the worker’s employment history that can be transferred into a different role.

Adjustment to Disability Counselling

Many workers find difficulty in adapting to the changes of having an injury, disability or illness. The Biopsychosocial approach to injury management recognises the benefits of taking a holistic approach when providing return to work services. Adjustment to disability counselling acknowledges and assists workers to accept that it is not only changes in employment that may occur following an injury - a person’s sense of identity can shift, it impacts on home and relationships, leisure and sporting activities. An assessment of the worker is performed to clarify the presence of possible adjustment to injury issues and set goals of therapy to optimise rehabilitation outcomes.

Vocational Counselling

Vocational counselling considers and assists to identify a person’s vocational needs. Through vocational counselling we gain an understanding of a person’s work values, experiences and interests, and assist with the change process associated with change of role/job.

Vocational Assessment

When it is determined that the employee is unable to fulfil the requirement of their pre-injury position, a return to work Vocational Assessment is conducted to determine the most appropriate employment options taking into consideration:

  • transferable skills
  • functional limitation
  • work capacity
  • education and interests
  • the local labour market 
  • specific labour market for the identified options

The Vocational Assessment report in conjunction with local labour market analysis, provides realistic vocational options and goals for the injured worker. Prior to finalising the report we liaise with treating medical practitioners and/or treating health professionals to ensure the vocational options identified are supported by current functional capacity and meet the long term prognosis of the worker.

Complex Case Management / Long Tail Claims

Incite Solutions Group staff have extensive experience in working with complex claims. We acknowledge and understand that these claims are challenging and often involve other factors such as permanent impairments, secondary illnesses or injuries, traumatic or long term psychological illnesses, complex workplace issues, de-conditioning and limited vocational options. Our approach involves:

  • initial comprehensive identification of barriers, using evidence based tools
  • clear case management
  • frequent stakeholder communication
  • the use of regular case conferencing
  • Engagement of all parties to identify clear strategies to move forward.